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Terms and Conditions

Initial Consultation and Assessment                                  £99 + vat

The initial consultation normally includes discussion with the parent/carer and formal/informal assessment, but may also involve discussion and reading reports from other professionals. It lasts approximately one hour. The parent/carer will be provided with a verbal recommendation and a verbal report regarding whether we may be able to help, and how.  In certain circumstances a more detailed assessment may be required. There is no obligation on either side to continue with further sessions.  Additional hours report writing are charged at £60 per hour (or part) of the therapist’s time and will be discussed with the client in advance.

 

Standard Consultations                                                     £60 +vat  per session

 This is time spent with the child and parents/carers or teachers. The fee also includes time spent planning and liaising with other professionals. A standard consultation will normally be 30 minutes but may sometimes be less or longer than this. (Over a period of time it evens out to 45 minutes per session including liaison and planning). Individual work may be done with the child or a mixture of individual work and consultation with parents/carers or teachers.

 

Letters, Reports and Treatment Programmes                   £60 +vat  per hour

 The average report takes approximately one hour. However estimates can be given for more complex reports. Clients will be advised in advance.

 

Travel

 Travel will be charged at £1.50 per mile to cover expenses and travel time.

 

Payment

 Most sessions are settled on a “pay as you go” basis but for those who require an invoice, the following applies:

  • You will receive an invoice for the therapy sessions you have booked at the beginning of each block of therapy (usually 4 or 6 week blocks).
  • We appreciate prompt payment in cash or cheque made payable to Speak Clearly Ltd.
  • Payment is required within 7 days. Overdue accounts will be charged an additional 10% late payment fee.
  • If you require bank details to enable payment directly into a Bank Account these can be supplied on request.
  • If there is a delay in payment, further therapy will not be undertaken until the invoice has been settled.

NB If you are claiming from private health insurance it is your responsibility to settle the account and then reclaim from the insurance company.

 

Cancellations

 If you are unable to make an appointment, please inform us as soon as possible. Failure to give 48 hours notice will incur a charge of half the session cost. If no cancellation is made, a charge of the full session rate will be made.

If your child’s therapy session is to take place in a school, it is your responsibility to inform us directly if your child is not at school on that day (e.g. owing to illness or a school trip). Failure to do so will incur the full cost of the therapy session and travel expenses/time for the visit.

If we have to cancel an appointment we aim to inform you at least 3 days in advance and will offer another appointment as soon as possible. If your child is receiving therapy in school, then we will keep in contact with you via email and telephone.

Please call us at any time if you have a query. If we cannot take the phone call immediately we will return your call as soon as possible – usually within 24 hours. If your child also has an NHS therapist we will automatically inform them of our involvement. This will enable both services to work together in harmony to provide the therapy your child needs.

SEN Tribunals require 30 days notice of  cancellation or the full fee is due.

 

Data Protection

Personal data held by Speak Clearly Ltd will be stored in a locked facility. Client confidentiality will always be observed.

Paper information will be shredded two years after the child’s last contact with the therapist.

 

Complaints Procedure

 In order to maintain a high standard of service, and for your protection, all our therapists are members of the Association for Speech and Language Therapists in Independent Practice (ASLTIP), the Royal College of Speech and Language Therapists and the Health Professions Council.

Should you have any cause for complaint, please discuss the matter initially with your therapist or with Naomi Mason (Director) and we will do our best to resolve the matter.  If you are still not satisfied you may contact ASLTIP at:

Coleheath Bottom, Speen, Princes Risborough, Bucks HP27 0SZ

PARENT AGREEMENT

 

 

 I have read and understand the Terms and Conditions above                                                                        YES      NO

 

Please circle the answers to the following questions:

Is your child having, or has s/he ever had NHS speech and language therapy?

YES     NO

Are you happy for me to discuss your child with the NHS therapist and obtain written

and/or verbal information about his/her therapy?

YES     NO

Are you happy for me to obtain information and discuss your child’s therapy with other professionals such as a doctor, health visitor, nursery nurse, or teacher?

(Any information shared with other professionals will be with your consent and you will always be informed of any information sharing that may occur)

YES NO

Are you happy for reports to be sent to various professionals involved with your child (including NHS Speech and Language Therapy)?

YES     NO

Are you happy for me to touch your child as necessary in order to give Speech and Language  therapy?

YES     NO

Declaration

I have read and understand the terms and conditions above.

I consent to Speak Clearly Ltd processing my child’s information in this manner and for the purposes stated.

Signed (parent or guardian) ………………………………….Date………………………

Child’s Name……………………………………………………Date of Birth …………….

Please print off these terms and conditions for your own records and bring a signed copy of this form when you come for your first appointment.